Last updated: October 18, 2026

1. Key Information

  • Order cut-off time: 2:00 PM (ET)
  • Processing time: 1 - 2 days (Monday to Friday)
  • Transit time: 2 - 5 days (Monday to Friday)
  • Total delivery time: 3 - 7 days (Monday to Friday) from your order
  • Shipping cost: free on every order, no minimum order value
  • Shipping area: the 48 contiguous United States and Washington, D.C.
  • Carriers: UPS or FedEx - always with a tracking number for every box

2. Where we ship

Dovrent ships to addresses in the 48 contiguous United States and Washington, D.C., including residential and business addresses, at no extra cost. We do not currently ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, APO/FPO/DPO military addresses or outside the United States, so the checkout accepts shipping addresses in the contiguous United States only. Because several of our products are large and heavy, we cannot ship to P.O. boxes.

3. Processing and transit times

You receive an order confirmation by e-mail as soon as you place your order. Orders placed before 2:00 PM (ET), Monday to Friday, begin processing the same day; orders placed after the cut-off time, on weekends or on U.S. federal holidays begin processing the next day (Monday to Friday). Processing and handover to the carrier take 1 - 2 days (Monday to Friday).

When your package has been handed to the carrier, we send you a shipping confirmation with your tracking number. Orders travel with UPS or FedEx. Transit usually takes 2 - 5 days (Monday to Friday), so the total delivery time from your order is 3 - 7 days (Monday to Friday).

4. Shipping cost

Shipping is free on every order to an address in the 48 contiguous United States and Washington, D.C. - there is no minimum order value and no surcharge for large or heavy items. The price shown on the product page is the price you pay for the product; we do not add any shipping charge at checkout.

5. Packaging and large items

Every order is packed in strong corrugated cartons with protective padding and corner guards. Workbenches, cabinets, the bin rack and the slatwall kit ship flat-packed in two boxes (the number of boxes is shown on each product page); each box gets its own tracking number and the boxes can arrive on different days within the delivery time. Please wait until all boxes have arrived before you start the assembly - the hardware and illustrated instructions are packed with the parts. Single boxes can weigh up to about 100 lb and the slatwall panels come in an 8 ft long box, so please make sure two people can carry them; UPS and FedEx leave a notice and redeliver or hold the package for pickup if no one is home.

6. Wrong address or undeliverable packages

Please check your shipping address carefully at checkout. If you notice a mistake, e-mail us at contact@dovrent.shop as soon as possible - we can change the address at any time before shipping. If the carrier cannot deliver a package (incomplete address, or the package is not picked up from the carrier), it is returned to us. We will then contact you and either ship the order again free of charge or give you a full refund, as you prefer.

7. Delays

During peak seasons, severe weather or carrier disruptions, deliveries can take longer. If your order has not arrived after the maximum total delivery time, please wait 2 more days (Monday to Friday) and check the tracking. After that, contact us by e-mail at contact@dovrent.shop or by phone at +1 (530) 904-1614 with your order number - we will investigate with the carrier right away.

8. Order tracking

Every package can be tracked. Use the link in your shipping confirmation e-mail, our Track Your Order page, UPS Tracking or FedEx Tracking, or My Account > Orders.

9. Canceling an order

You can cancel your order free of charge at any time before it ships. E-mail us at contact@dovrent.shop with your order number and the subject "Cancellation". Once the order has shipped, you can return it under our 90-day return policy with a free return label.

10. Damaged or wrong items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with your order number and a few photos of the item and the packaging. We will send a replacement or give you a full refund, and the return is free for you. This policy does not affect any rights you may have under applicable state law.

Contact us

Store name: Dovrent

US address: 2847 Willow Creek Drive, Columbus, OH 43215, United States

E-mail: contact@dovrent.shop (preferred)

Phone: +1 (530) 904-1614

Customer service hours (ET):
Monday to Friday: 9:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

We aim to answer every inquiry within 24 hours.