Last updated: October 18, 2026

1. Accepted payment methods

We accept the following payment methods at checkout:

  • Visa (credit and debit)
  • Mastercard (credit and debit)
  • American Express
  • Apple Pay (on supported Apple devices and Safari)
  • Google Pay (on supported Android devices and Chrome)

We do not accept cash on delivery, checks, money orders, bank transfers, PayPal or buy-now-pay-later services.

2. Currency and prices

All prices are shown and charged in U.S. dollars (USD). Shipping to the 48 contiguous United States and Washington, D.C. is free, so no shipping charge is added at checkout.

3. When you are charged

Your payment is authorized and captured when you place your order. If an item cannot be supplied, we refund the amount in full to your original payment method.

4. Payment security

Payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. Your card details are encrypted and sent directly to Stripe; Dovrent never sees or stores your full card number. Your bank may ask you to confirm the payment, for example with a code or in your banking app.

5. Card statement

Your payment appears on your bank or card statement as DOVRENT.

6. Refunds

Refunds are always made to the payment method used for the order, within 5 days (Monday to Friday) of receiving and inspecting your return, plus 3 - 5 days (Monday to Friday) for your bank to post the credit. See our Refund and Returns Policy.

7. Failed payments

If a payment is declined, please check your card details and billing address or try another payment method. If it still does not work, contact your bank or e-mail us at contact@dovrent.shop.

Contact us

Store name: Dovrent

US address: 2847 Willow Creek Drive, Columbus, OH 43215, United States

E-mail: contact@dovrent.shop (preferred)

Phone: +1 (530) 904-1614

Customer service hours (ET):
Monday to Friday: 9:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

We aim to answer every inquiry within 24 hours.