Where is my order?

Every Dovrent order ships with tracking - with UPS or FedEx. Items that ship in two boxes get one tracking number per box. Enter your order number and the e-mail address you used at checkout to see the status of your order, or track your package directly with the carrier.

Check your order status

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Track your parcel with UPS

Opens the official UPS tracking page (www.ups.com/track). No tracking number to hand? Sign in to My Account > Orders - every order shows its status and tracking number there.

Where to find your tracking number

  • In your shipping confirmation e-mail, sent when your package is handed to the carrier (it also names the carrier).
  • In My Account > Orders if you created an account.

Track the package on UPS Tracking or FedEx Tracking using the tracking number.

Delivery times

Order cut-off time: 2:00 PM (ET). Orders placed before then, Monday to Friday, begin processing the same day. Processing takes 1 - 2 days (Monday to Friday) and transit 2 - 5 days (Monday to Friday) - in total 3 - 7 days (Monday to Friday). Shipping is always free. See our Shipping Policy.

Has your tracking not updated for several days? Contact us with your order number and we will check with the carrier.

Contact us

Store name: Dovrent

US address: 2847 Willow Creek Drive, Columbus, OH 43215, United States

E-mail: contact@dovrent.shop (preferred)

Phone: +1 (530) 904-1614

Customer service hours (ET):
Monday to Friday: 9:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

We aim to answer every inquiry within 24 hours.