Refund and Returns Policy

Last updated: October 18, 2026

1. Key Information

• Return window: 90 days from the day you receive your order
• Return shipping: free - we send you a prepaid return label (UPS or FedEx) or schedule a free pickup
• Exchanges: accepted (for another product or another unit of the same product)
• Restocking fee: none
• Refund method: to your original payment method (Visa, Mastercard, American Express, Apple Pay and Google Pay), with no fees
• Refund time: within 5 days (Monday to Friday) of receiving and inspecting your return, plus 3 - 5 days (Monday to Friday) for your bank to post the credit

2. Our 90-day return policy

We want you to be happy with your garage storage or workbench. You may return any item within 90 days of delivery for a full refund of the product price or an exchange - no reason needed, and the return label is free. Return conditions: the item should be complete (with all parts, hooks, bins, keys, hardware and instructions) and returned in its original boxes or comparable sturdy boxes. If you have already assembled a workbench, cabinet or rack, please take it apart and pack the parts in the original boxes; we can send replacement boxes if needed. Defective, damaged or incorrect items are always returnable at our expense. This policy does not affect any rights you may have under applicable state law.

3. How to return an item

1. E-mail us at contact@dovrent.shop or use our contact form with your order number and the items you want to return.
2. Within 24 hours we e-mail you a free prepaid return label for each box (UPS or FedEx) and the return instructions.
3. Pack the item securely and attach the labels. Drop the boxes off at any UPS or FedEx location, or we schedule a free pickup from your address for heavy or long boxes.
4. When your return arrives and has been inspected, we confirm by e-mail and send your refund.

4. Exchanges

Would you prefer a different product? Tell us which item you would like instead when you contact us. We ship the new item as soon as your return is on its way to us; any difference in price is refunded or charged to your original payment method. Exchanges are free of charge, including shipping both ways.

5. Refunds

We refund the full product price to your original payment method (Visa, Mastercard, American Express, Apple Pay and Google Pay) within 5 days (Monday to Friday) of receiving and inspecting your return. Depending on your bank or card issuer it can take a further 3 - 5 days (Monday to Friday) for the credit to post. Shipping was free, so there is nothing deducted for shipping, and we never charge a restocking fee.

6. Damaged, defective or wrong items

If an item arrives damaged or is not what you ordered, please contact us within 7 days of delivery; if it has a manufacturing defect, contact us as soon as you notice it. Send us your order number with a short description and photos. We will send a replacement or give you a full refund, and we pay all return costs. Products are covered against manufacturing defects. Some states do not allow limitations on implied warranties, so some limitations may not apply to you. This policy gives you specific legal rights, and you may also have other rights which vary from state to state.

7. Order cancellations

You can cancel an order free of charge before it ships by e-mailing contact@dovrent.shop with your order number. If the order has already shipped, simply return it under this policy.

8. Questions and complaints

If you are not happy with how your return was handled, please contact our customer service - we answer every inquiry within 24 hours and will work with you to resolve it.

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